On Hold Messaging

On Hold messages could be the first impression that a caller gets.  We all know that first impressions are lasting impressions.  So providing a friendly and efficient experience for your callers will put them in a far better frame of mind and have them thinking, “I am going to like doing business with this company/organization.”  A professional voice, doing a professional greeting in a friendly and pleasant manner can go a long way to creating a positive first impression and setting the stage for authentic dialogue.