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Telephones, Phone Systems, and VoIP

Telephones vs. telephone systems: The battle ragesYes, a new On Hold Messaging program would surely make you the envy of the neighborhood, but before you start bragging about your on hold messaging prematurely, make sure you have a telephone system with a working Music On Hold (MOH) interface.

Don’t confuse a few multi-line phones with hold buttons for a telephone system. A true telephone system has a key service unit or a centralized computer to which all phones in the system are connected.

VoIP (Voice over Internet Protocol) telephone systems often allow for loading of audio via .wav or mp3 file format without requiring a working MOH interface.  Typically, a company's IT Dept or telephone system vendor can easily identify the file format needed for a VoIP phone system.

Even if your business does not have a traditional or VoIP telephone system (this is rare), adaptors are available that can provide on hold marketing capability to some desk-top phones. can help determine the correct adaptor in these rare instances.

Please be aware that adaptors may cause problems such as volume drops, cross talk, disconnects, improper line-use indication; possibly even leg cramps and night sweats.



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