On Hold Messaging does not always have to be about products and services.

Have you wondered what kind of things you should mention in your messages?  The obvious items are your products and/or your services, and how your current customers have benefited from them.  But how about introducing your associates?  That way, your callers will know a little bit about the person with whom he or she is speaking.  How about mentioning community service projects in which your company has been involved; for example, that your employees raised $2200 in the Race for the Cure or the Bike to the Bay. Anecdotes like that in your on hold messaging go a long way to personalizing your employees for your callers.



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