On Hold Messaging

Make it as easy as possible for people to get in touch with you.  Put an info@ e-mail address in your on hold messaging productions.  You have an e-mail address on your web site.  You do, don't you?  You have Facebook, You have Twitter, You have LinkedIn.  Don't neglect e-mail as yet another way for clients, potential clients, and prospects to connect with you.  Take advantage of every touch point you can.  Use your On Hold messaging to tell callers the other ways that they can get in touch with you.  E-mail is definitely one of them!