Answer typical questions with On Hold Messaging

What questions are callers asking often?  How about using on hold messaging to answer some of those frequently asked questions?  The obvious ones have to do with working hours, locations, emergency contact information; those are almost universally applicable.  How about operation of a particular piece of equipment?  How about specific maintenance tips for the more commonly purchased tools or pieces of equipment? Ask your service desk people or receptionist what questions they are being asked all too often

 

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