August 2026 On Hold Marketing of the Month

Adding Value for Callers

When insects or rodents are making themselves comfortable in your home, patience is at a premium. Customers want answers and reassurance – not additional frustration. Rose Pest Solutions understands this, so they add a little something extra for their callers on hold.

“We included several sound effects in their last On Hold Marketing production, and that small change can have a big impact for callers,” says Creative Consultant Andrew Fillmore. “By creating a more immersive listening experience, Rose shows they’re committed to making every customer interaction meaningful.”

The Client’s Approach

How else does Rose Pest Solutions enhance the customer experience? Each property has the same technician during every service visit, allowing them to become familiar with the customer’s needs. It’s a cornerstone element of their Home Service Program, which is designed to prevent pests before they become a problem.