This quick video will help you see the opportunity you have each time you put someone on hold and what you can give your callers to encourage brand love and loyalty.
BusinessVoice Blog
Making the most of each phone call doesn’t happen by accident, but with a true commitment and a little help, you can create a great telephone environment that turns callers into customers.
Every call represents a chance to convert a prospect, retain a customer or grow wallet share. Regular caller experience audits can help you make sure you’re capitalizing on those opportunities.
There are gas station bathrooms in Northern Kentucky that just may change how you feel about the customer experience. (They might make you want to dance a little, too.)
There are two types of people in this world: one who barely thinks about his company’s callers and the other who understands the potential value in each incoming call.
Listen to some of our favorite Humor On Hold samples from 2025, read quotes from callers and clients who enjoy this unique service and learn why you might consider it for your brand.
Time spent talking with customers is too valuable to waste. Let this bad phone call serve as a reminder of how important it is to prepare for the calls you make to customers and prospects.
Want to elevate the caller experience you provide while differentiating your brand? Start by watching this video. It includes several minutes of actual Humor On Hold samples.
This story about listening to the radio decades ago – along with some new research – will help you see why it’s so important to pick up your business telephone today.
Can you see the benefits of taking a funny approach with your Caller Experience Marketing? If not, check out this Humor On Hold sampler and some of the evidence that supports this content style.
Is your company ignoring the caller experience in favor of forcing people to contact you online? While that may save you money now, it could be frustrating customers and damaging your brand.
No one likes waiting, including your callers on hold. But there’s one thing that can shorten their perceived hold times, while keeping them engaged and feeling good about your brand.
