May 2026 On Hold Marketing of the Month

Would You Like to Feel This Way?

Chris Hamann is the president of Lakeland Auto and Marine in Port Clinton, Ohio. He’s also a long-time fan of our Humor On Hold. In this clip from the Garage Grit podcast, host Brad Hurlock asks, “What’s going on when I call your shop?” Listen to how Chris responds in the video below.

Humor as a Differentiator

Everyone knows what to expect when they’re put on hold, right? Boring music and the same meaningless message repeated every 45 seconds. That type of approach does nothing to elevate the caller experience or help your company make a memorable impression. There’s a good chance it’s even aggravating your callers.

But when you choose to surprise and delight callers with Humor On Hold, you’re proving to them you value their time and care about the quality of the encounter they have while on the phone with your company. When your customers sense that, they’re one step closer to pledging their loyalty to your brand.

Production Credits
Creative Consultant: Scott Greggory
Main Voice Talent: Scott Greggory
Recording Engineer: Josh Jump