<?xml version="1.0" encoding="UTF-8"?>
<urlset
  xmlns="http://www.sitemaps.org/schemas/sitemap/0.9"
  xmlns:news="http://www.google.com/schemas/sitemap-news/0.9"
  xmlns:xhtml="http://www.w3.org/1999/xhtml"
  xmlns:image="http://www.google.com/schemas/sitemap-image/1.1"
  xmlns:video="http://www.google.com/schemas/sitemap-video/1.1"
>
    <url>
      <loc>https://www.onholdmessaging.com/</loc>
      <lastmod>2026-01-20</lastmod>
      <changefreq>weekly</changefreq>
      <priority>1.0</priority>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/solutions/caller-experience-marketing-for-manufacturing-and-industrial-distribution</loc>
      <lastmod>2026-01-20</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.8</priority>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/solutions/caller-experience-marketing-for-healthcare</loc>
      <lastmod>2026-01-20</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.8</priority>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/caller-experience-marketing-ps</loc>
      <lastmod>2025-05-13</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.8</priority>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/accessibility-statement</loc>
      <lastmod>2025-06-26</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.8</priority>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/senior-care</loc>
      <lastmod>2025-08-08</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.8</priority>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/solutions/caller-experience-marketing-for-senior-care</loc>
      <lastmod>2026-01-20</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.8</priority>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/solutions/caller-experience-marketing-for-the-automotive-industry</loc>
      <lastmod>2026-01-20</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.8</priority>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/solutions/caller-experience-marketing-for-banks-financial-centers</loc>
      <lastmod>2026-01-20</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.8</priority>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/solutions/on-hold-messaging-services</loc>
      <lastmod>2026-01-27</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.8</priority>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/solutions/call-audit-services</loc>
      <lastmod>2026-02-17</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.8</priority>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/bv-news</loc>
      <lastmod>2025-02-28</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.8</priority>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/solutions/on-hold-marketing-services</loc>
      <lastmod>2026-02-19</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.8</priority>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/why-caller-experience-marketing</loc>
      <lastmod>2026-01-08</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.8</priority>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/history-and-associations</loc>
      <lastmod>2026-02-05</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.8</priority>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/directors-cut</loc>
      <lastmod>2024-06-07</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.8</priority>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/blog</loc>
      <lastmod>2025-06-26</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.8</priority>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/thought-leadership</loc>
      <lastmod>2024-06-10</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.8</priority>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/solutions/cx-select</loc>
      <lastmod>2024-01-08</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.8</priority>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/bvnn</loc>
      <lastmod>2025-04-29</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.8</priority>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/our-work/case-studies</loc>
      <lastmod>2026-01-09</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.8</priority>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/our-work/ohm-of-the-month</loc>
      <lastmod>2024-06-10</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.8</priority>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/award-winning-productions</loc>
      <lastmod>2026-03-13</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.8</priority>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/solutions/customer-service-representative-training</loc>
      <lastmod>2026-02-17</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.8</priority>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/our-work/humor-samples</loc>
      <lastmod>2026-03-30</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.8</priority>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/contact</loc>
      <lastmod>2024-06-06</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.8</priority>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/solutions/automated-caller-experience/technology</loc>
      <lastmod>2024-06-10</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.8</priority>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/solutions/automated-caller-experience/caller-journey</loc>
      <lastmod>2024-06-10</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.8</priority>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/clients-and-reviews</loc>
      <lastmod>2026-04-14</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.8</priority>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/the-team</loc>
      <lastmod>2026-04-09</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.8</priority>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/our-work/voice-demos</loc>
      <lastmod>2026-01-06</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.8</priority>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/our-work/music-demos</loc>
      <lastmod>2024-06-07</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.8</priority>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/our-process/program-design</loc>
      <lastmod>2024-06-07</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.8</priority>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/our-process</loc>
      <lastmod>2022-11-01</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.8</priority>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/our-work</loc>
      <lastmod>2022-11-01</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.8</priority>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/our-process/our-creative-approach</loc>
      <lastmod>2024-06-07</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.8</priority>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/solutions/automated-caller-experience</loc>
      <lastmod>2026-01-20</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.8</priority>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/solutions</loc>
      <lastmod>2022-10-26</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.8</priority>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/blog</loc>
      <lastmod>2026-05-01</lastmod>
      <changefreq>weekly</changefreq>
      <priority>0.8</priority>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/blog/afraid-to-put-callers-on-hold-watch-this</loc>
      <lastmod>2026-04-14</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.7</priority>
      <image:image>
        <image:loc>https://www.onholdmessaging.com/media/assets/wp-content/uploads/2026/04/Chris-Hamann.png</image:loc>
        <image:title><![CDATA[Bald man with glasses smiling in an office setting, green-tinted photo]]></image:title>
      </image:image>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/blog/5-caller-experience-marketing-mistakes-to-avoid</loc>
      <lastmod>2026-04-14</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.7</priority>
      <image:image>
        <image:loc>https://www.onholdmessaging.com/media/assets/wp-content/uploads/2026/02/Caller-Experience-Mistakes-That-Hurt-Your-Business-scaled.jpg</image:loc>
        <image:title><![CDATA[Man in a white suit jacket talking on a phone, warm-toned artistic photo]]></image:title>
      </image:image>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/blog/how-call-audits-can-ensure-youre-delivering-on-brand-promises</loc>
      <lastmod>2026-04-14</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.7</priority>
      <image:image>
        <image:loc>https://www.onholdmessaging.com/media/assets/wp-content/uploads/2026/01/call-audits-can-lead-to-better-sales-performance.webp</image:loc>
        <image:title><![CDATA[Call center agents wearing headsets and typing at computers in a busy office]]></image:title>
      </image:image>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/blog/creating-a-unique-customer-experience</loc>
      <lastmod>2026-02-02</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.7</priority>
      <image:image>
        <image:loc>https://www.onholdmessaging.com/media/assets/wp-content/uploads/2026/01/Disco-Bathrooms.jpg</image:loc>
        <image:title><![CDATA[A glowing disco ball with purple and blue reflections and bokeh lights in the background]]></image:title>
      </image:image>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/blog/which-one-are-you</loc>
      <lastmod>2026-01-27</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.7</priority>
      <image:image>
        <image:loc>https://www.onholdmessaging.com/media/assets/wp-content/uploads/2025/11/Which-One-Are-You.jpg</image:loc>
        <image:title><![CDATA[Two call center agents wearing headsets, one gesturing while speaking, in a professional office setting]]></image:title>
      </image:image>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/blog/the-2025-humor-on-hold-sampler</loc>
      <lastmod>2026-02-04</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.7</priority>
      <image:image>
        <image:loc>https://www.onholdmessaging.com/media/assets/wp-content/uploads/2025/11/2025-Humor-On-Hold-Sampler-scaled.jpg</image:loc>
        <image:title><![CDATA[BusinessVoice 2025 Humor on Hold Sampler title card with smiling woman talking on phone]]></image:title>
      </image:image>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/blog/are-you-prepared-to-make-phone-calls-businessvoice</loc>
      <lastmod>2026-02-04</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.7</priority>
      <image:image>
        <image:loc>https://www.onholdmessaging.com/media/assets/wp-content/uploads/2025/09/Are-You-Prepared-for-Phone-Calls.jpg</image:loc>
        <image:title><![CDATA[Smiling woman wearing a headset at a laptop, representing on hold messaging and customer service support]]></image:title>
      </image:image>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/blog/6-reasons-to-use-humor-on-hold</loc>
      <lastmod>2026-02-02</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.7</priority>
      <image:image>
        <image:loc>https://www.onholdmessaging.com/media/assets/wp-content/uploads/2025/08/Humor-On-Hold-Demos.jpg</image:loc>
        <image:title><![CDATA[Man laughing while talking on a smartphone outdoors, warm toned photo]]></image:title>
      </image:image>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/blog/call-connect</loc>
      <lastmod>2025-09-03</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.7</priority>
      <image:image>
        <image:loc>https://www.onholdmessaging.com/media/assets/wp-content/uploads/2025/03/Call.-Connect.jpg</image:loc>
        <image:title><![CDATA[Smiling businessman in a blazer talking on his smartphone in a bright office setting]]></image:title>
      </image:image>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/blog/the-2024-humor-on-hold-sampler</loc>
      <lastmod>2026-02-02</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.7</priority>
      <image:image>
        <image:loc>https://www.onholdmessaging.com/media/assets/wp-content/uploads/2024/12/2024-Humor-On-Hold-Sampler.png</image:loc>
        <image:title><![CDATA[Smiling man on a phone call next to text reading "2024 Humor On Hold Sampler" by BusinessVoice, showcasing funny on hold messages.]]></image:title>
      </image:image>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/blog/your-phones-still-matter</loc>
      <lastmod>2026-02-02</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.7</priority>
      <image:image>
        <image:loc>https://www.onholdmessaging.com/media/assets/wp-content/uploads/2024/12/Your-Phones-Still-Matter.jpg</image:loc>
        <image:title><![CDATA[A smiling businessman in a blazer talks on his phone while holding a tablet, seated on outdoor steps — a reminder that your phones still matter for caller experience marketing.]]></image:title>
      </image:image>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/blog/why-you-hate-the-wait</loc>
      <lastmod>2026-02-02</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.7</priority>
      <image:image>
        <image:loc>https://www.onholdmessaging.com/media/assets/wp-content/uploads/2024/11/Why-You-Hate-the-Wait.jpg</image:loc>
        <image:title><![CDATA[Smiling woman with short white hair and glasses talking on a phone at a desk, illustrating positive on hold messaging experiences.]]></image:title>
      </image:image>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/blog/concept-productions-extending-the-goofiness</loc>
      <lastmod>2026-04-16</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.7</priority>
      <image:image>
        <image:loc>https://www.onholdmessaging.com/media/assets/wp-content/uploads/2024/09/Concept-OHM.jpg</image:loc>
        <image:title><![CDATA[Smiling man in a Nordic sweater talking on a smartphone outdoors, representing a positive caller experience with on hold messaging services.]]></image:title>
      </image:image>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/blog/why-laughter-is-good-for-business</loc>
      <lastmod>2026-02-02</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.7</priority>
      <image:image>
        <image:loc>https://www.onholdmessaging.com/media/assets/wp-content/uploads/2024/09/Laughter-is-Good-for-Business.jpg</image:loc>
        <image:title><![CDATA[Laughing blonde woman in a red hat talking on her phone while holding a coffee cup outdoors]]></image:title>
      </image:image>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/blog/not-all-value-is-obvious</loc>
      <lastmod>2026-02-02</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.7</priority>
      <image:image>
        <image:loc>https://www.onholdmessaging.com/media/assets/wp-content/uploads/2024/07/Not-All-Value-Is-Obvious.png</image:loc>
        <image:title><![CDATA[Smiling man talking on a smartphone with a stylized green and gold background]]></image:title>
      </image:image>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/blog/the-2023-humor-on-hold-sampler</loc>
      <lastmod>2026-02-02</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.7</priority>
      <image:image>
        <image:loc>https://www.onholdmessaging.com/media/assets/wp-content/uploads/2024/01/Humor-On-Hold.jpg</image:loc>
        <image:title><![CDATA[Woman on phone looking anxious; text reads "2023 Humor on Hold Sampler"]]></image:title>
      </image:image>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/blog/providing-personal-service-as-a-differentiator</loc>
      <lastmod>2026-02-02</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.7</priority>
      <image:image>
        <image:loc>https://www.onholdmessaging.com/media/assets/wp-content/uploads/2023/12/AI-vs.-Human-Service.png</image:loc>
        <image:title><![CDATA[Smiling woman with glasses laughing during a phone call]]></image:title>
      </image:image>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/blog/why-proactive-content-updating-is-so-important</loc>
      <lastmod>2026-02-02</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.7</priority>
      <image:image>
        <image:loc>https://www.onholdmessaging.com/media/assets/wp-content/uploads/2023/09/Proactive-Content-Updating.jpg</image:loc>
        <image:title><![CDATA[Young man talking on a cell phone on a busy city street]]></image:title>
      </image:image>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/blog/prevent-hang-ups-with-a-better-caller-experience</loc>
      <lastmod>2026-02-02</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.7</priority>
      <image:image>
        <image:loc>https://www.onholdmessaging.com/media/assets/wp-content/uploads/2023/04/BusinessVoice-Caller-Experience-Marketing.jpg</image:loc>
        <image:title><![CDATA[Smiling businessman in a striped shirt talking on a mobile phone indoors]]></image:title>
      </image:image>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/blog/common-misconceptions-about-the-caller-experience</loc>
      <lastmod>2026-02-02</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.7</priority>
      <image:image>
        <image:loc>https://www.onholdmessaging.com/media/assets/wp-content/uploads/2023/01/Misconceptions_About_the_Caller_Experience.jpg</image:loc>
        <image:title><![CDATA[Smiling woman on a phone call, relaxing on a couch with a green-tinted filter]]></image:title>
      </image:image>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/blog/make-it-easier-for-your-callers-to-hold</loc>
      <lastmod>2026-02-02</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.7</priority>
      <image:image>
        <image:loc>https://www.onholdmessaging.com/media/assets/wp-content/uploads/2023/01/Make_It_Easier_for_Callers_to_Hold.jpg</image:loc>
        <image:title><![CDATA[Smiling man in glasses talking on a cell phone in an office setting]]></image:title>
      </image:image>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/blog/budgeting-for-change</loc>
      <lastmod>2026-02-02</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.7</priority>
      <image:image>
        <image:loc>https://www.onholdmessaging.com/media/assets/wp-content/uploads/2023/01/Budgeting_for_Change.jpg</image:loc>
        <image:title><![CDATA[Three call center agents wearing headsets, speaking with customers]]></image:title>
      </image:image>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/blog/humor-on-hold-a-competitors-praise</loc>
      <lastmod>2026-02-02</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.7</priority>
      <image:image>
        <image:loc>https://www.onholdmessaging.com/media/assets/wp-content/uploads/2023/01/Humor_On_Hold_-_A_Competitors_Praise.jpg</image:loc>
        <image:title><![CDATA[Happy woman laughing while talking on a smartphone against a red brick wall]]></image:title>
      </image:image>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/blog/national-humor-month-can-be-a-year-round-inspiration</loc>
      <lastmod>2026-02-02</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.7</priority>
      <image:image>
        <image:loc>https://www.onholdmessaging.com/media/assets/wp-content/uploads/2023/01/National_Humor_Month_Can_Be_a_Year-Round_Inspiration.jpg</image:loc>
        <image:title><![CDATA[Smiling bearded man in a white shirt talking on a cell phone]]></image:title>
      </image:image>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/blog/ready-to-test-your-companys-on-hold-experience</loc>
      <lastmod>2024-07-03</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.7</priority>
      <image:image>
        <image:loc>https://www.onholdmessaging.com/media/assets/wp-content/uploads/2023/01/Test_Your_On_Hold_Experience.jpg</image:loc>
        <image:title><![CDATA[Stressed woman in glasses holding her head while on a phone call]]></image:title>
      </image:image>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/blog/the-first-step-in-addressing-caller-experience-trouble</loc>
      <lastmod>2026-02-04</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.7</priority>
      <image:image>
        <image:loc>https://www.onholdmessaging.com/media/assets/wp-content/uploads/2022/11/Caller_Experience_Audits.jpeg</image:loc>
        <image:title><![CDATA[Close-up of a person wearing over-ear headphones, warm toned]]></image:title>
      </image:image>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/blog/simon-sinek-says</loc>
      <lastmod>2024-11-20</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.7</priority>
      <image:image>
        <image:loc>https://www.onholdmessaging.com/media/assets/wp-content/uploads/2023/01/Simon_Sinek_Says.jpg</image:loc>
        <image:title><![CDATA[Smiling man in glasses talking on phone while working on laptop]]></image:title>
      </image:image>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/blog/talking-turkey-is-good-customer-service</loc>
      <lastmod>2025-11-21</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.7</priority>
      <image:image>
        <image:loc>https://www.onholdmessaging.com/media/assets/wp-content/uploads/2023/01/Butterball_Turkey_Talk_Line.jpg</image:loc>
        <image:title><![CDATA[Raw whole chicken on dark plate surrounded by fresh herbs and spices]]></image:title>
      </image:image>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/blog/b2b-podcast-tips</loc>
      <lastmod>2024-07-03</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.7</priority>
      <image:image>
        <image:loc>https://www.onholdmessaging.com/media/assets/wp-content/uploads/2023/01/B2B_Podcast_Tips.png</image:loc>
        <image:title><![CDATA[Woman with glasses and headphones speaking into a studio microphone]]></image:title>
      </image:image>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/blog/are-you-missing-an-opportunity</loc>
      <lastmod>2026-02-02</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.7</priority>
      <image:image>
        <image:loc>https://www.onholdmessaging.com/media/assets/wp-content/uploads/2023/01/Are_You_Missing_an_Opportunity.jpg</image:loc>
        <image:title><![CDATA[Four professionals engaged in a discussion around a conference table]]></image:title>
      </image:image>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/blog/the-music-of-telephones-and-holding</loc>
      <lastmod>2024-07-03</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.7</priority>
      <image:image>
        <image:loc>https://www.onholdmessaging.com/media/assets/wp-content/uploads/2023/01/Man_Listening_to_the_BusinessVoice_Spotify_Playlist.jpg</image:loc>
        <image:title><![CDATA[Smiling bearded man in denim shirt looking at phone against brick wall]]></image:title>
      </image:image>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/blog/more-than-ever-your-callers-need-to-laugh</loc>
      <lastmod>2026-02-02</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.7</priority>
      <image:image>
        <image:loc>https://www.onholdmessaging.com/media/assets/wp-content/uploads/2023/01/Your_Callers_Need_to_Laugh.jpg</image:loc>
        <image:title><![CDATA[Smiling woman with glasses laughing on a phone call, vintage-toned photo]]></image:title>
      </image:image>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/blog/lou-ottens-changed-the-music-world-made-on-hold-marketing-possible</loc>
      <lastmod>2026-02-02</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.7</priority>
      <image:image>
        <image:loc>https://www.onholdmessaging.com/media/assets/wp-content/uploads/2023/01/Inventor_of_Cassette_Tapes_Dies.jpg</image:loc>
        <image:title><![CDATA[Two retro audio cassette tapes, one green and one red, on a dark surface]]></image:title>
      </image:image>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/blog/4-key-questions-to-answer-before-starting-your-brands-podcast</loc>
      <lastmod>2024-07-03</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.7</priority>
      <image:image>
        <image:loc>https://www.onholdmessaging.com/media/assets/wp-content/uploads/2023/01/Podcasting_Questions.png</image:loc>
        <image:title><![CDATA[Man with glasses and headphones speaking into a studio microphone, golden-toned]]></image:title>
      </image:image>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/blog/customer-service-week-is-a-great-reminder</loc>
      <lastmod>2026-02-02</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.7</priority>
      <image:image>
        <image:loc>https://www.onholdmessaging.com/media/assets/wp-content/uploads/2023/01/This_is_an_image_of_telephone_CSRs.png</image:loc>
        <image:title><![CDATA[Customer service representatives wearing headsets working in a call center, green overlay]]></image:title>
      </image:image>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/blog/the-value-of-audio-logos</loc>
      <lastmod>2024-07-03</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.7</priority>
      <image:image>
        <image:loc>https://www.onholdmessaging.com/media/assets/wp-content/uploads/2023/01/Audio_Logo_Survey.png</image:loc>
        <image:title><![CDATA[Man with sunglasses listening through earbuds while looking at his phone outdoors]]></image:title>
      </image:image>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/blog/calling-as-a-business-strategy</loc>
      <lastmod>2024-07-03</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.7</priority>
      <image:image>
        <image:loc>https://www.onholdmessaging.com/media/assets/wp-content/uploads/2023/01/Calling_as_a_Business_Strategy.png</image:loc>
        <image:title><![CDATA[Smiling woman laughing while talking on her smartphone, seated on a gray couch]]></image:title>
      </image:image>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/blog/video-conferencing-consider-these-negatives</loc>
      <lastmod>2024-07-03</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.7</priority>
      <image:image>
        <image:loc>https://www.onholdmessaging.com/media/assets/wp-content/uploads/2023/01/The_Benefits_of_Conference_Calls.png</image:loc>
        <image:title><![CDATA[Business professionals at a conference table with a speakerphone during a meeting]]></image:title>
      </image:image>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/blog/isolated-by-covid-19-pick-up-the-telephone</loc>
      <lastmod>2024-07-08</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.7</priority>
      <image:image>
        <image:loc>https://www.onholdmessaging.com/media/assets/wp-content/uploads/2023/01/Call_Customers.png</image:loc>
        <image:title><![CDATA[Smiling bearded man with glasses talking on a smartphone at his desk]]></image:title>
      </image:image>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/blog/4-steps-toward-a-better-caller-experience</loc>
      <lastmod>2024-07-08</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.7</priority>
      <image:image>
        <image:loc>https://www.onholdmessaging.com/media/assets/wp-content/uploads/2023/01/Caller_Experience_Audit.png</image:loc>
        <image:title><![CDATA[Woman with short hair and glasses speaking on a corded office phone at her workstation]]></image:title>
      </image:image>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/blog/the-serious-value-of-humor-on-hold</loc>
      <lastmod>2026-02-02</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.7</priority>
      <image:image>
        <image:loc>https://www.onholdmessaging.com/media/assets/wp-content/uploads/2023/01/Humor_Benefits.png</image:loc>
        <image:title><![CDATA[Happy bearded man smiling while talking on a cell phone outdoors]]></image:title>
      </image:image>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/blog/writing-your-own-on-hold-marketing-copy</loc>
      <lastmod>2026-02-02</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.7</priority>
      <image:image>
        <image:loc>https://www.onholdmessaging.com/media/assets/wp-content/uploads/2023/01/Writing_On_Hold_Marketing_Copy.png</image:loc>
        <image:title><![CDATA[Hands typing on a laptop keyboard while holding a pencil, representing on hold messaging services]]></image:title>
      </image:image>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/blog/youre-not-just-one-in-a-crowd</loc>
      <lastmod>2024-07-08</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.7</priority>
      <image:image>
        <image:loc>https://www.onholdmessaging.com/media/assets/wp-content/uploads/2023/01/Youre_Not_One_in_a_Crowd.png</image:loc>
        <image:title><![CDATA[Woman in business attire talking on a desk phone while viewing a computer screen]]></image:title>
      </image:image>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/blog/how-much-are-you-losing-to-a-weak-caller-experience</loc>
      <lastmod>2026-02-04</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.7</priority>
      <image:image>
        <image:loc>https://www.onholdmessaging.com/media/assets/wp-content/uploads/2023/01/Caller_Experience_Audits.png</image:loc>
        <image:title><![CDATA[Man speaking intently on a mobile phone, wearing a watch, in a golden-lit setting]]></image:title>
      </image:image>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/blog/using-on-hold-marketing-to-improve-caller-experience</loc>
      <lastmod>2024-07-08</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.7</priority>
      <image:image>
        <image:loc>https://www.onholdmessaging.com/media/assets/wp-content/uploads/2023/01/Caller_Experience.png</image:loc>
        <image:title><![CDATA[Smiling woman talking on a mobile phone, wearing a patterned hair scarf and pink shirt]]></image:title>
      </image:image>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/blog/5-promises-from-the-businessvoice-creative-team</loc>
      <lastmod>2024-07-08</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.7</priority>
      <image:image>
        <image:loc>https://www.onholdmessaging.com/media/assets/wp-content/uploads/2023/01/BusinessVoice_Promises.png</image:loc>
        <image:title><![CDATA[Person in plaid shirt reviewing documents at a desk with a laptop, glasses, and coffee mug]]></image:title>
      </image:image>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/blog/why-your-staff-should-read-your-on-hold-marketing-content</loc>
      <lastmod>2024-07-08</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.7</priority>
      <image:image>
        <image:loc>https://www.onholdmessaging.com/media/assets/wp-content/uploads/2023/01/Share_On_Hold_Marketing_Content_with_Your_Staff.png</image:loc>
        <image:title><![CDATA[Woman with headset reviews tablet at workstation, supporting on hold messaging services]]></image:title>
      </image:image>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/blog/less-is-more</loc>
      <lastmod>2024-07-08</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.7</priority>
      <image:image>
        <image:loc>https://www.onholdmessaging.com/media/assets/wp-content/uploads/2023/01/Less_Is_More.jpg</image:loc>
        <image:title><![CDATA[Close-up of hands holding and using a smartphone]]></image:title>
      </image:image>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/blog/how-the-80-20-rule-applies-to-your-caller-experience</loc>
      <lastmod>2026-02-02</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.7</priority>
      <image:image>
        <image:loc>https://www.onholdmessaging.com/media/assets/wp-content/uploads/2023/01/The_8020_Rule.jpg</image:loc>
        <image:title><![CDATA[Five people standing in a row, each looking at their phones or a laptop]]></image:title>
      </image:image>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/blog/never-assume-when-it-comes-to-your-caller-experience</loc>
      <lastmod>2024-07-09</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.7</priority>
      <image:image>
        <image:loc>https://www.onholdmessaging.com/media/assets/wp-content/uploads/2023/01/Caller_Experience.jpg</image:loc>
        <image:title><![CDATA[Woman with curly hair speaking on a phone, listening intently]]></image:title>
      </image:image>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/blog/keepin-it-tight-the-benefit-of-concise-on-hold-marketing-content</loc>
      <lastmod>2026-02-02</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.7</priority>
      <image:image>
        <image:loc>https://www.onholdmessaging.com/media/assets/wp-content/uploads/2023/01/On_Hold_Marketing_Content.jpg</image:loc>
        <image:title><![CDATA[A woman smiling while talking on a vintage telephone handset in a softly lit room]]></image:title>
      </image:image>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/blog/webinar-turning-callers-into-customers</loc>
      <lastmod>2024-07-09</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.7</priority>
      <image:image>
        <image:loc>https://www.onholdmessaging.com/media/assets/wp-content/uploads/2023/01/Turning_Callers_Into_Customers.jpg</image:loc>
        <image:title><![CDATA[A mechanic in work overalls talking on a cell phone in front of an open car hood]]></image:title>
      </image:image>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/blog/think-of-all-that-your-company-s-telephones-can-do</loc>
      <lastmod>2024-07-09</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.7</priority>
      <image:image>
        <image:loc>https://www.onholdmessaging.com/media/assets/wp-content/uploads/2023/01/Your_Telephones.jpg</image:loc>
        <image:title><![CDATA[A smiling man laughing while talking on a smartphone against a golden background]]></image:title>
      </image:image>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/blog/don-t-force-yourself-or-others-into-a-phone-call</loc>
      <lastmod>2024-07-09</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.7</priority>
      <image:image>
        <image:loc>https://www.onholdmessaging.com/media/assets/wp-content/uploads/2023/01/Upfront_Agreements.jpg</image:loc>
        <image:title><![CDATA[A woman resting her chin on her hand while listening attentively on a cell phone]]></image:title>
      </image:image>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/blog/5-tips-for-reducing-caller-hang-ups</loc>
      <lastmod>2024-07-09</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.7</priority>
      <image:image>
        <image:loc>https://www.onholdmessaging.com/media/assets/wp-content/uploads/2023/01/Reduce_Caller_Hang-Ups.jpg</image:loc>
        <image:title><![CDATA[A woman wearing glasses talking on a phone while reviewing documents at a desk]]></image:title>
      </image:image>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/blog/tell-your-story-to-raise-your-value</loc>
      <lastmod>2024-07-09</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.7</priority>
      <image:image>
        <image:loc>https://www.onholdmessaging.com/media/assets/wp-content/uploads/2023/01/Salvator_Mundi.jpg</image:loc>
        <image:title><![CDATA[Close-up of a Renaissance-style painting depicting the face of Jesus Christ with long hair]]></image:title>
      </image:image>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/blog/the-shorter-the-better</loc>
      <lastmod>2024-07-09</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.7</priority>
      <image:image>
        <image:loc>https://www.onholdmessaging.com/media/assets/wp-content/uploads/2023/01/Shorter_On_Hold_Marketing_Content.jpg</image:loc>
        <image:title><![CDATA[Smiling woman talking on a cell phone, sepia-toned photo]]></image:title>
      </image:image>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/blog/are-you-subjecting-callers-to-this</loc>
      <lastmod>2024-07-09</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.7</priority>
      <image:image>
        <image:loc>https://www.onholdmessaging.com/media/assets/wp-content/uploads/2023/01/Bad_Caller_Experience.jpg</image:loc>
        <image:title><![CDATA[Relaxed man with a beard smiling while talking on a phone, lying back with eyes closed]]></image:title>
      </image:image>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/blog/stop-letting-the-radio-station-produce-your-commercials</loc>
      <lastmod>2024-07-19</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.7</priority>
      <image:image>
        <image:loc>https://www.onholdmessaging.com/media/assets/wp-content/uploads/2023/01/Radio_Commercial_Production.jpg</image:loc>
        <image:title><![CDATA[Studio condenser microphone in focus with a blurred speaker in the background]]></image:title>
      </image:image>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/blog/one-way-to-tell-your-story-to-callers-on-hold</loc>
      <lastmod>2024-07-19</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.7</priority>
      <image:image>
        <image:loc>https://www.onholdmessaging.com/media/assets/wp-content/uploads/2023/01/On_Hold_Stories.jpg</image:loc>
        <image:title><![CDATA[Smiling woman looking at her smartphone screen]]></image:title>
      </image:image>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/blog/still-not-using-on-hold-marketing</loc>
      <lastmod>2026-02-02</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.7</priority>
      <image:image>
        <image:loc>https://www.onholdmessaging.com/media/assets/wp-content/uploads/2023/01/Still_Not_Using_On_Hold_Marketing.jpg</image:loc>
        <image:title><![CDATA[Smiling woman talking on a cell phone outdoors among green trees]]></image:title>
      </image:image>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/blog/are-poor-phone-skills-costing-your-company-money</loc>
      <lastmod>2026-02-03</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.7</priority>
      <image:image>
        <image:loc>https://www.onholdmessaging.com/media/assets/wp-content/uploads/2023/01/Poor_Phone_Skills_Cost_You_Money.jpg</image:loc>
        <image:title><![CDATA[Call center agents wearing headsets working at computers in an office]]></image:title>
      </image:image>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/blog/building-trust-with-callers</loc>
      <lastmod>2024-07-19</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.7</priority>
      <image:image>
        <image:loc>https://www.onholdmessaging.com/media/assets/wp-content/uploads/2023/01/Building_Trust_with_Callers.jpg</image:loc>
        <image:title><![CDATA[Businessman smiling while talking on a phone at a desk with a colleague nearby]]></image:title>
      </image:image>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/blog/meeting-caller-expectations</loc>
      <lastmod>2024-07-19</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.7</priority>
      <image:image>
        <image:loc>https://www.onholdmessaging.com/media/assets/wp-content/uploads/2023/01/Meeting_Caller_Expectations.jpg</image:loc>
        <image:title><![CDATA[Woman with red curly hair smiling while on a phone call on a busy city street]]></image:title>
      </image:image>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/blog/lighten-up-customers-will-like-you-for-it</loc>
      <lastmod>2024-07-19</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.7</priority>
      <image:image>
        <image:loc>https://www.onholdmessaging.com/media/assets/wp-content/uploads/2023/01/Holiday_Humor_On_Hold.jpg</image:loc>
        <image:title><![CDATA[Humor on Hold banner featuring a bored woman and a laughing man in vintage style]]></image:title>
      </image:image>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/blog/heres-the-reason-you-need-an-audio-logo</loc>
      <lastmod>2024-07-19</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.7</priority>
      <image:image>
        <image:loc>https://www.onholdmessaging.com/media/assets/wp-content/uploads/2023/01/Audio_Logos-1.jpg</image:loc>
        <image:title><![CDATA[Smiling man in a denim shirt looking down, representing a satisfied caller experience]]></image:title>
      </image:image>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/blog/the-value-of-unexpected-humor</loc>
      <lastmod>2026-02-02</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.7</priority>
      <image:image>
        <image:loc>https://www.onholdmessaging.com/media/assets/wp-content/uploads/2023/01/Gerald_Daugherty.jpg</image:loc>
        <image:title><![CDATA[Smiling woman in a blue top standing in a kitchen setting]]></image:title>
      </image:image>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/blog/is-your-calling-style-costing-you</loc>
      <lastmod>2024-07-19</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.7</priority>
      <image:image>
        <image:loc>https://www.onholdmessaging.com/media/assets/wp-content/uploads/2023/01/Calling_Style.jpg</image:loc>
        <image:title><![CDATA[Serious man talking on a phone, representing a customer service call interaction]]></image:title>
      </image:image>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/blog/why-telephone-etiquette-training-is-worth-the-investment</loc>
      <lastmod>2024-07-19</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.7</priority>
      <image:image>
        <image:loc>https://www.onholdmessaging.com/media/assets/wp-content/uploads/2023/01/Telephone_Etiquette_Training.jpg</image:loc>
        <image:title><![CDATA[Smiling call center agents wearing headsets, providing on hold messaging services]]></image:title>
      </image:image>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/blog/ivr-interactive-voice-response-and-the-human-touch</loc>
      <lastmod>2024-07-19</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.7</priority>
      <image:image>
        <image:loc>https://www.onholdmessaging.com/media/assets/wp-content/uploads/2023/01/Interactive_Voice_Response.jpg</image:loc>
        <image:title><![CDATA[Cheerful man in a shirt and tie talking on a corded phone at a desk]]></image:title>
      </image:image>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/blog/use-humor-to-create-an-unexpected-caller-experience</loc>
      <lastmod>2024-08-05</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.7</priority>
      <image:image>
        <image:loc>https://www.onholdmessaging.com/media/assets/wp-content/uploads/2016/07/Create_Unique_Caller_Experiences.jpg</image:loc>
        <image:title><![CDATA[Smiling woman with sunglasses talking on a smartphone outdoors]]></image:title>
      </image:image>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/blog/you-cannot-ignore-these-numbers</loc>
      <lastmod>2024-08-05</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.7</priority>
      <image:image>
        <image:loc>https://www.onholdmessaging.com/media/assets/wp-content/uploads/2023/01/You_Cant_Ignore_These_Numbers.jpg</image:loc>
        <image:title><![CDATA[Stressed man on a phone call, rubbing his forehead indoors]]></image:title>
      </image:image>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/blog/writing-on-hold-marketing-content-creativity-humor-and-focus</loc>
      <lastmod>2024-08-05</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.7</priority>
      <image:image>
        <image:loc>https://www.onholdmessaging.com/media/assets/wp-content/uploads/2016/04/Writing_On_Hold_Marketing_Content.jpg</image:loc>
        <image:title><![CDATA[Three women laughing and talking on phones in a casual setting]]></image:title>
      </image:image>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/blog/why-you-should-invest-in-a-better-on-hold-experience</loc>
      <lastmod>2024-08-05</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.7</priority>
      <image:image>
        <image:loc>https://www.onholdmessaging.com/media/assets/wp-content/uploads/2023/01/OHM_Experience_.jpg</image:loc>
        <image:title><![CDATA[Woman relaxing with feet up, talking on a corded phone by a brick wall]]></image:title>
      </image:image>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/blog/why-you-should-risk-being-funny</loc>
      <lastmod>2024-08-05</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.7</priority>
      <image:image>
        <image:loc>https://www.onholdmessaging.com/media/assets/wp-content/uploads/2023/01/Humor_On_Hold.jpg</image:loc>
        <image:title><![CDATA[Smiling man with glasses on a smartphone outdoors in autumn]]></image:title>
      </image:image>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/blog/short-average-hold-times-youll-still-benefit-from-on-hold-marketing</loc>
      <lastmod>2024-08-05</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.7</priority>
      <image:image>
        <image:loc>https://www.onholdmessaging.com/media/assets/wp-content/uploads/2023/01/Short_Hold_Times.jpg</image:loc>
        <image:title><![CDATA[Smiling woman talking on a cell phone, representing positive caller experience marketing]]></image:title>
      </image:image>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/blog/common-technical-questions-from-on-hold-marketing-buyers</loc>
      <lastmod>2024-08-05</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.7</priority>
      <image:image>
        <image:loc>https://www.onholdmessaging.com/media/assets/wp-content/uploads/2023/01/Common_Technical_Questions.jpg</image:loc>
        <image:title><![CDATA[Man reviewing documents while on a phone call at a desk with office equipment]]></image:title>
      </image:image>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/blog/why-does-some-on-hold-marketing-sound-bad</loc>
      <lastmod>2024-08-06</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.7</priority>
      <image:image>
        <image:loc>https://www.onholdmessaging.com/media/assets/wp-content/uploads/2023/01/VoIP.jpg</image:loc>
        <image:title><![CDATA[Close-up of a dusty office desk phone with keypad, used for on hold messaging services]]></image:title>
      </image:image>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/blog/voip-a-potential-problem-to-consider</loc>
      <lastmod>2026-02-02</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.7</priority>
      <image:image>
        <image:loc>https://www.onholdmessaging.com/media/assets/wp-content/uploads/2023/01/VoIP_Problem.png</image:loc>
        <image:title><![CDATA[Stressed woman at a laptop with hands over her face in a professional office setting]]></image:title>
      </image:image>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/blog/you-re-just-a-few-notes-away-from-building-greater-brand-recognition</loc>
      <lastmod>2024-08-05</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.7</priority>
      <image:image>
        <image:loc>https://www.onholdmessaging.com/media/assets/wp-content/uploads/2023/01/Audio_Logos.jpg</image:loc>
        <image:title><![CDATA[Three people using smartphones while seated together, reflecting modern on hold marketing engagement]]></image:title>
      </image:image>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/blog/do-you-think-your-company-doesnt-put-people-on-hold</loc>
      <lastmod>2024-08-06</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.7</priority>
      <image:image>
        <image:loc>https://www.onholdmessaging.com/media/assets/wp-content/uploads/2023/01/Callers_On_Hold.jpg</image:loc>
        <image:title><![CDATA[Stressed woman holding glasses while talking on a phone, eyes closed]]></image:title>
      </image:image>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/blog/dont-settle-for-inside-the-box-solutions</loc>
      <lastmod>2024-08-05</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.7</priority>
      <image:image>
        <image:loc>https://www.onholdmessaging.com/media/assets/wp-content/uploads/2023/01/Inside_the_Box.jpg</image:loc>
        <image:title><![CDATA[Five frosted light bulbs in a row, with one glowing brightly]]></image:title>
      </image:image>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/blog/don-t-waste-the-opportunity-to-connect-with-callers</loc>
      <lastmod>2024-08-05</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.7</priority>
      <image:image>
        <image:loc>https://www.onholdmessaging.com/media/assets/wp-content/uploads/2023/01/Connect.jpg</image:loc>
        <image:title><![CDATA[Man in a suit talking on a phone against a weathered orange brick wall]]></image:title>
      </image:image>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/blog/real-world-phone-call-should-be-an-eye-opener</loc>
      <lastmod>2024-08-06</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.7</priority>
      <image:image>
        <image:loc>https://www.onholdmessaging.com/media/assets/wp-content/uploads/2023/01/Phone_Skills.jpg</image:loc>
        <image:title><![CDATA[Distressed woman on a landline phone at a laptop, holding her head]]></image:title>
      </image:image>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/blog/the-importance-of-music-licensing</loc>
      <lastmod>2024-08-05</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.7</priority>
      <image:image>
        <image:loc>https://www.onholdmessaging.com/media/assets/wp-content/uploads/2023/01/Music.jpg</image:loc>
        <image:title><![CDATA[Four friends laughing and toasting with wine glasses in a warmly lit bar]]></image:title>
      </image:image>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/blog/seth-asks-what-are-you-thinking</loc>
      <lastmod>2026-01-28</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.7</priority>
      <image:image>
        <image:loc>https://www.onholdmessaging.com/media/assets/wp-content/uploads/2023/01/Telephone_Skills_Training.jpg</image:loc>
        <image:title><![CDATA[Woman wearing a headset looking upward, used for on hold messaging services]]></image:title>
      </image:image>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/blog/making-money-with-your-on-hold-marketing</loc>
      <lastmod>2024-08-06</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.7</priority>
      <image:image>
        <image:loc>https://www.onholdmessaging.com/media/assets/wp-content/uploads/2023/01/Using_Co-op_Dollars_for_Your_On_Hold_Marketing.jpg</image:loc>
        <image:title><![CDATA[Two businessmen in suits shaking hands and smiling, symbolizing a successful deal]]></image:title>
      </image:image>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/blog/closed-for-the-holidays-let-your-callers-know</loc>
      <lastmod>2024-08-06</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.7</priority>
      <image:image>
        <image:loc>https://www.onholdmessaging.com/media/assets/wp-content/uploads/2023/01/Closed_for_the_Holidays.jpg</image:loc>
        <image:title><![CDATA[Woman with a concerned expression talking on a cell phone outdoors]]></image:title>
      </image:image>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/blog/what-do-you-want-your-callers-to-do</loc>
      <lastmod>2024-08-06</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.7</priority>
      <image:image>
        <image:loc>https://www.onholdmessaging.com/media/assets/wp-content/uploads/2023/01/What_Do_You_Want_Callers_to_Do.png</image:loc>
        <image:title><![CDATA[Male call center agent wearing a headset at a workstation, with a colleague in background]]></image:title>
      </image:image>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/blog/a-tribute-to-a-few-familiar-voices</loc>
      <lastmod>2024-08-06</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.7</priority>
      <image:image>
        <image:loc>https://www.onholdmessaging.com/media/assets/wp-content/uploads/2023/01/The_Important_of_Voiceover.jpg</image:loc>
        <image:title><![CDATA[Man singing into a studio condenser microphone in a recording space]]></image:title>
      </image:image>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/blog/3-things-to-look-for-when-switching-to-voip</loc>
      <lastmod>2024-08-06</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.7</priority>
      <image:image>
        <image:loc>https://www.onholdmessaging.com/media/assets/wp-content/uploads/2023/01/VOIP_Tips.jpg</image:loc>
        <image:title><![CDATA[Man holding a phone to his ear, wearing a wristwatch, warm tones]]></image:title>
      </image:image>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/blog/why-we-dont-thank-your-callers-for-holding</loc>
      <lastmod>2024-08-06</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.7</priority>
      <image:image>
        <image:loc>https://www.onholdmessaging.com/media/assets/wp-content/uploads/2023/01/We_dont_say_Hold.jpg</image:loc>
        <image:title><![CDATA[Smiling woman talking on a cell phone outdoors in a green park]]></image:title>
      </image:image>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/blog/survey-shows-on-hold-marketings-strengths</loc>
      <lastmod>2024-08-06</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.7</priority>
      <image:image>
        <image:loc>https://www.onholdmessaging.com/media/assets/wp-content/uploads/2023/01/On_Hold_Messaging_Survey.jpg</image:loc>
        <image:title><![CDATA[Business professionals smiling and collaborating during an office meeting]]></image:title>
      </image:image>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/blog/get-the-beep-off-your-telephone</loc>
      <lastmod>2026-01-28</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.7</priority>
      <image:image>
        <image:loc>https://www.onholdmessaging.com/media/assets/wp-content/uploads/2023/01/Get_the_Beep_Off_Your_Telephone.jpg</image:loc>
        <image:title><![CDATA[Man holding a vintage telephone handset up to his ear, rear view]]></image:title>
      </image:image>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/our-work/case-studies/the-montecito-santa-fe</loc>
      <lastmod>2025-11-19</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.7</priority>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/our-work/case-studies/wellington-implement</loc>
      <lastmod>2025-02-28</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.7</priority>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/our-work/case-studies/lakeland-auto-and-marine</loc>
      <lastmod>2024-08-22</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.7</priority>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/our-work/case-studies/binkelman</loc>
      <lastmod>2025-03-12</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.7</priority>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/blog/bv-news/five-2026-addy-awards-for-businessvoice</loc>
      <lastmod>2026-03-03</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.7</priority>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/blog/bv-news/two-bronze-addy-awards-for-humor-on-hold</loc>
      <lastmod>2025-09-03</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.7</priority>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/blog/bv-news/humor-on-hold-scores-2024-communicators</loc>
      <lastmod>2025-09-03</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.7</priority>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/blog/bv-news/businessvoice-humor-wins-2023-marcoms</loc>
      <lastmod>2025-09-03</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.7</priority>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/blog/bv-news/businessvoice-wins-three-2023-communicator-awards</loc>
      <lastmod>2024-09-24</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.7</priority>
      <image:image>
        <image:loc>https://www.onholdmessaging.com/media/assets/wp-content/uploads/2024/08/PR1.png</image:loc>
        <image:title><![CDATA[Humor on Hold promotional graphic with bold text and a disheveled character holding a phone]]></image:title>
      </image:image>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/blog/bv-news/businessvoice-wins-2023-judges-choice-marce-award</loc>
      <lastmod>2024-09-23</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.7</priority>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/blog/bv-news/businessvoice-wins-2023-platinum-marcom-award</loc>
      <lastmod>2024-09-23</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.7</priority>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/blog/bv-news/businessvoice-video-earns-2023-telly-award</loc>
      <lastmod>2025-09-03</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.7</priority>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/blog/bv-news/businessvoice-humor-wins-four-2022-marcom-awards</loc>
      <lastmod>2025-09-03</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.7</priority>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/blog/bv-news/humor-on-hold-wins-two-2022-marce-awards</loc>
      <lastmod>2025-09-03</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.7</priority>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/blog/bv-news/businessvoice-wins-2022-communicator-award</loc>
      <lastmod>2025-09-03</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.7</priority>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/blog/bv-news/businessvoice-wins-three-2021-marcom-awards</loc>
      <lastmod>2025-02-28</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.7</priority>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/blog/bv-news/wall-street-journal-article-features-businessvoice-perspective</loc>
      <lastmod>2026-01-28</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.7</priority>
      <image:image>
        <image:loc>https://www.onholdmessaging.com/media/assets/wp-content/uploads/2021/05/Wall_Street_Journal_Article-e1726000725397.jpg</image:loc>
        <image:title><![CDATA[Man in denim shirt holding a smartphone and pen, reviewing content near a laptop]]></image:title>
      </image:image>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/blog/bv-news/businessvoice-wins-2021-communicator-awards</loc>
      <lastmod>2025-09-03</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.7</priority>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/blog/bv-news/scott-greggory-wins-american-advertising-federation-toledos-top-honor</loc>
      <lastmod>2026-01-28</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.7</priority>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/blog/bv-news/businessvoice-humor-wins-2021-addy-award</loc>
      <lastmod>2025-09-03</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.7</priority>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/blog/bv-news/businessvoice-wins-a-pair-of-marcom-awards</loc>
      <lastmod>2025-02-28</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.7</priority>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/blog/bv-news/podcast-topic-turns-to-humor-on-hold</loc>
      <lastmod>2025-09-03</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.7</priority>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/blog/bv-news/businessvoice-wins-pair-of-2020-communicator-awards</loc>
      <lastmod>2024-11-07</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.7</priority>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/blog/bv-news/businessvoice-news-network-delivers-for-a-decade</loc>
      <lastmod>2024-09-24</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.7</priority>
      <image:image>
        <image:loc>https://www.onholdmessaging.com/media/assets/wp-content/uploads/2020/03/Bob_at_Computer.jpg</image:loc>
        <image:title><![CDATA[Bob Seybold, copywriter, working at a desk reviewing on hold messaging scripts on a computer monitor]]></image:title>
      </image:image>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/blog/bv-news/businessvoice-wins-four-2019-marcom-awards</loc>
      <lastmod>2025-09-03</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.7</priority>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/blog/bv-news/award-show-judges-praise-businessvoice-humor-on-hold</loc>
      <lastmod>2024-09-30</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.7</priority>
      <image:image>
        <image:loc>https://www.onholdmessaging.com/media/assets/wp-content/uploads/2019/09/MARCE-Judge-Comments-2019.jpg</image:loc>
        <image:title><![CDATA[Three 2019 MARCE Awards judge quotes praising funny on hold messaging and caller engagement]]></image:title>
      </image:image>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/blog/bv-news/humor-on-hold-wins-over-communicator-awards-judges</loc>
      <lastmod>2024-09-30</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.7</priority>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/blog/bv-news/businessvoice-wins-three-2018-marcom-awards</loc>
      <lastmod>2025-02-28</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.7</priority>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/blog/bv-news/the-bbc-calls-on-businessvoice</loc>
      <lastmod>2025-09-03</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.7</priority>
      <image:image>
        <image:loc>https://www.onholdmessaging.com/media/assets/wp-content/uploads/2018/08/BBC.png</image:loc>
        <image:title><![CDATA[BBC logo in white text on black background, three bold letters in separate squares]]></image:title>
      </image:image>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/blog/bv-news/businessvoice-radio-campaign-wins-again</loc>
      <lastmod>2025-09-03</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.7</priority>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/blog/bv-news/businessvoice-wins-most-effective-on-hold-marketing-award</loc>
      <lastmod>2024-09-23</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.7</priority>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/blog/bv-news/businessvoice-wins-2018-addy-awards</loc>
      <lastmod>2025-02-28</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.7</priority>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/blog/bv-news/businessvoice-earns-top-award-for-radio-campaign</loc>
      <lastmod>2024-09-23</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.7</priority>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/blog/bv-news/businessvoice-wins-best-of-show-award</loc>
      <lastmod>2025-09-03</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.7</priority>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/blog/bv-news/businessvoice-wins-bronze-addy-award</loc>
      <lastmod>2025-09-03</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.7</priority>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/blog/bv-news/celebrating-our-25-year-clients</loc>
      <lastmod>2025-09-03</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.7</priority>
      <image:image>
        <image:loc>https://www.onholdmessaging.com/media/assets/wp-content/uploads/2017/01/25-Year_Client_Awards-1-scaled.jpg</image:loc>
        <image:title><![CDATA[Purple art glass award on a black base, presented to OCP celebrating a 25-year client relationship and exceptional customer experiences.]]></image:title>
      </image:image>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/blog/bv-news/businessvoice-on-hold-marketing-wins-3-marcom-awards</loc>
      <lastmod>2024-09-30</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.7</priority>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/blog/bv-news/businessvoice-scores-6th-judges-choice-marce-award</loc>
      <lastmod>2024-09-30</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.7</priority>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/blog/bv-news/businessvoice-wins-2016-gold-communicator-award</loc>
      <lastmod>2024-09-30</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.7</priority>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/blog/bv-news/a-very-creative-testimonial</loc>
      <lastmod>2025-09-03</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.7</priority>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/blog/bv-news/winning-work-leads-to-winning-work</loc>
      <lastmod>2025-09-03</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.7</priority>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/blog/bv-news/businessvoice-wins-judges-choice-at-2015-marce-awards</loc>
      <lastmod>2024-09-30</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.7</priority>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/blog/bv-news/businessvoice-humor-wins-communicator-awards</loc>
      <lastmod>2025-09-03</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.7</priority>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/blog/bv-news/celebrating-an-anniversary-with-some-interesting-stats</loc>
      <lastmod>2024-10-01</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.7</priority>
      <image:image>
        <image:loc>https://www.onholdmessaging.com/media/assets/wp-content/uploads/2015/03/BVNN2.jpg</image:loc>
        <image:title><![CDATA[Smiling businessman talking on a cell phone while working on a laptop in a café]]></image:title>
      </image:image>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/blog/bv-news/the-best-part-of-this-years-addy-awards-for-us-anyway</loc>
      <lastmod>2024-10-01</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.7</priority>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/blog/bv-news/businessvoice-wins-marcom-awards-for-on-hold-marketing-and-website</loc>
      <lastmod>2025-09-03</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.7</priority>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/blog/bv-news/businessvoice-wins-award-for-best-on-hold-marketing-in-the-world</loc>
      <lastmod>2024-10-01</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.7</priority>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/blog/directors-cut/the-caller-experience-and-your-brand</loc>
      <lastmod>2025-06-25</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.7</priority>
      <image:image>
        <image:loc>https://www.onholdmessaging.com/media/assets/wp-content/uploads/2025/06/SteveEvert-scaled.jpg</image:loc>
        <image:title><![CDATA[Professional man in suit and tie with a serious expression, purple-toned portrait]]></image:title>
      </image:image>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/blog/directors-cut/caller-experience-and-your-brand</loc>
      <lastmod>2024-08-07</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.7</priority>
      <image:image>
        <image:loc>https://www.onholdmessaging.com/media/assets/wp-content/uploads/2022/12/Caller-Experience-Your-Brand-1.jpeg</image:loc>
        <image:title><![CDATA[Woman smiling at her phone while working on a laptop in a modern office]]></image:title>
      </image:image>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/blog/directors-cut/5-ways-to-not-create-a-positive-caller-experience</loc>
      <lastmod>2024-08-07</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.7</priority>
      <image:image>
        <image:loc>https://www.onholdmessaging.com/media/assets/wp-content/uploads/2022/12/5-Ways-1.jpeg</image:loc>
        <image:title><![CDATA[Frustrated woman on a phone call while working on a laptop at a home office desk]]></image:title>
      </image:image>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/blog/directors-cut/set-it-and-forget-it-good-for-your-crock-pot-bad-for-your-caller-experience</loc>
      <lastmod>2024-08-07</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.7</priority>
      <image:image>
        <image:loc>https://www.onholdmessaging.com/media/assets/wp-content/uploads/2022/12/Set-it-and-forget-it-1.jpeg</image:loc>
        <image:title><![CDATA[Businessman in a suit examining a desk phone handset in an office setting]]></image:title>
      </image:image>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/blog/directors-cut/the-caller-experience</loc>
      <lastmod>2024-08-07</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.7</priority>
      <image:image>
        <image:loc>https://www.onholdmessaging.com/media/assets/wp-content/uploads/2022/12/The-Caller-Experience-3.jpeg</image:loc>
        <image:title><![CDATA[Woman with gray hair smiling while using a smartphone on a couch at home]]></image:title>
      </image:image>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/blog/directors-cut/new-technologies-and-maintaining-control-of-your-marketing</loc>
      <lastmod>2024-08-06</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.7</priority>
      <image:image>
        <image:loc>https://www.onholdmessaging.com/media/assets/wp-content/uploads/2022/12/New-Technology-1.jpeg</image:loc>
        <image:title><![CDATA[Close-up of hands tapping a smartphone with a glowing blue screen]]></image:title>
      </image:image>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/blog/directors-cut/unique-content-and-a-memorable-caller-experience</loc>
      <lastmod>2024-08-07</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.7</priority>
      <image:image>
        <image:loc>https://www.onholdmessaging.com/media/assets/wp-content/uploads/2022/12/Unique-Content-1.jpeg</image:loc>
        <image:title><![CDATA[Cheerful blonde woman on a phone call at a desk with a laptop and coffee cup]]></image:title>
      </image:image>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/blog/directors-cut/the-importance-of-program-design</loc>
      <lastmod>2024-08-07</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.7</priority>
      <image:image>
        <image:loc>https://www.onholdmessaging.com/media/assets/wp-content/uploads/2022/12/Importance-of-Program-Design-2.jpeg</image:loc>
        <image:title><![CDATA[Laughing man on a phone call at a bright office desk with a laptop and coffee mug]]></image:title>
      </image:image>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/blog/bv-news</loc>
      <lastmod>2026-05-01</lastmod>
      <changefreq>weekly</changefreq>
      <priority>0.7</priority>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/blog/directors-cut</loc>
      <lastmod>2026-05-01</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.7</priority>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/the-team</loc>
      <lastmod>2026-05-01</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.7</priority>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/the-team/josie-kidd</loc>
      <lastmod>2026-04-14</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.6</priority>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/the-team/victor-tehensky</loc>
      <lastmod>2026-04-14</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.6</priority>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/the-team/andrew-fillmore</loc>
      <lastmod>2026-03-18</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.6</priority>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/the-team/caley-dennis</loc>
      <lastmod>2026-04-14</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.6</priority>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/the-team/jerry-brown</loc>
      <lastmod>2025-08-27</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.6</priority>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/the-team/steve-evert</loc>
      <lastmod>2026-03-05</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.6</priority>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/the-team/daniel-dimanna</loc>
      <lastmod>2026-03-18</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.6</priority>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/the-team/josh-jump</loc>
      <lastmod>2026-04-09</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.6</priority>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/the-team/bob-seybold</loc>
      <lastmod>2024-04-22</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.6</priority>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/the-team/scott-greggory</loc>
      <lastmod>2026-04-14</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.6</priority>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/our-work/ohm-of-the-month/on-hold-marketing-of-the-month-15</loc>
      <lastmod>2026-04-14</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.6</priority>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/our-work/ohm-of-the-month/on-hold-marketing-of-the-month-14</loc>
      <lastmod>2026-04-02</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.6</priority>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/our-work/ohm-of-the-month/on-hold-marketing-of-the-month-13</loc>
      <lastmod>2026-02-25</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.6</priority>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/our-work/ohm-of-the-month/on-hold-marketing-of-the-month-12</loc>
      <lastmod>2026-02-05</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.6</priority>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/our-work/ohm-of-the-month/on-hold-marketing-of-the-month-11</loc>
      <lastmod>2025-12-30</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.6</priority>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/our-work/ohm-of-the-month/december-2025-on-hold-marketing-of-the-month</loc>
      <lastmod>2025-11-20</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.6</priority>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/our-work/ohm-of-the-month/november-on-hold-marketing-of-the-month</loc>
      <lastmod>2025-10-31</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.6</priority>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/our-work/ohm-of-the-month/on-hold-marketing-of-the-month-10</loc>
      <lastmod>2025-10-01</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.6</priority>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/our-work/ohm-of-the-month/on-hold-marketing-of-the-month-9</loc>
      <lastmod>2025-09-03</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.6</priority>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/our-work/ohm-of-the-month/on-hold-marketing-of-the-month-8</loc>
      <lastmod>2025-09-03</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.6</priority>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/our-work/ohm-of-the-month/on-hold-marketing-of-the-month-7</loc>
      <lastmod>2025-09-03</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.6</priority>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/our-work/ohm-of-the-month/on-hold-marketing-of-the-month-6</loc>
      <lastmod>2025-06-26</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.6</priority>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/our-work/ohm-of-the-month/may-2025-on-hold-marketing-of-the-month</loc>
      <lastmod>2025-09-03</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.6</priority>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/our-work/ohm-of-the-month/on-hold-marketing-of-the-month-5</loc>
      <lastmod>2025-09-03</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.6</priority>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/our-work/ohm-of-the-month/on-hold-marketing-of-the-month-4</loc>
      <lastmod>2025-09-03</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.6</priority>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/our-work/ohm-of-the-month/on-hold-marketing-of-the-month-3</loc>
      <lastmod>2025-02-18</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.6</priority>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/our-work/ohm-of-the-month/on-hold-marketing-of-the-month-2</loc>
      <lastmod>2025-02-28</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.6</priority>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/our-work/ohm-of-the-month/on-hold-marketing-of-the-month</loc>
      <lastmod>2025-03-18</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.6</priority>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/our-work/ohm-of-the-month/lakeland-auto-marine</loc>
      <lastmod>2025-03-18</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.6</priority>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/our-work/ohm-of-the-month/october-2024-on-hold-marketing-of-the-month</loc>
      <lastmod>2025-02-28</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.6</priority>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/our-work/ohm-of-the-month/september-on-hold-marketing-of-the-month</loc>
      <lastmod>2025-03-18</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.6</priority>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/our-work/ohm-of-the-month/august-2024-on-hold-marketing-of-the-month</loc>
      <lastmod>2025-02-28</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.6</priority>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/our-work/ohm-of-the-month/july-2024-on-hold-marketing-of-the-month</loc>
      <lastmod>2025-02-28</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.6</priority>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/our-work/ohm-of-the-month/june-2024-on-hold-marketing-of-the-month</loc>
      <lastmod>2025-02-28</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.6</priority>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/our-work/ohm-of-the-month/may-2024-on-hold-marketing-of-the-month</loc>
      <lastmod>2025-02-28</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.6</priority>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/our-work/ohm-of-the-month/on-hold-marketing-of-the-month-4-2024</loc>
      <lastmod>2025-02-28</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.6</priority>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/our-work/ohm-of-the-month/on-hold-marketing-of-the-month-3-2024</loc>
      <lastmod>2025-02-28</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.6</priority>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/our-work/ohm-of-the-month/february-2024-on-hold-marketing-of-the-month</loc>
      <lastmod>2025-02-28</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.6</priority>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/our-work/ohm-of-the-month/january-2024-on-hold-marketing-of-the-month</loc>
      <lastmod>2025-02-28</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.6</priority>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/our-work/ohm-of-the-month/december-2023-on-hold-marketing-of-the-month</loc>
      <lastmod>2025-02-28</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.6</priority>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/our-work/ohm-of-the-month/napa-real-deal</loc>
      <lastmod>2025-02-28</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.6</priority>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/our-work/ohm-of-the-month/grogans-towne-chrysler-jeep-dodge-ram</loc>
      <lastmod>2025-02-28</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.6</priority>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/our-work/ohm-of-the-month/downey-plumbing-heating-cooling-and-electrical</loc>
      <lastmod>2025-02-28</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.6</priority>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/our-work/ohm-of-the-month/wellington-implement</loc>
      <lastmod>2025-02-28</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.6</priority>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/our-work/ohm-of-the-month/town-and-country-resort</loc>
      <lastmod>2025-02-28</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.6</priority>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/our-work/ohm-of-the-month/gold-rush-express-delivery</loc>
      <lastmod>2025-12-30</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.6</priority>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/our-work/ohm-of-the-month/general-rv</loc>
      <lastmod>2025-02-28</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.6</priority>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/our-work/ohm-of-the-month/on-hold-marketing-of-the-month-df-plumbing-heating-and-cooling-4-2023</loc>
      <lastmod>2025-09-03</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.6</priority>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/our-work/ohm-of-the-month/lakeland-auto-and-marine</loc>
      <lastmod>2025-02-28</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.6</priority>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/our-work/ohm-of-the-month/northline-womens-health-center</loc>
      <lastmod>2025-02-28</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.6</priority>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/our-work/ohm-of-the-month/mvm-moving-and-storage</loc>
      <lastmod>2025-02-28</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.6</priority>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/our-work/ohm-of-the-month/december-2022</loc>
      <lastmod>2025-02-28</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.6</priority>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/our-work/ohm-of-the-month/november-2022</loc>
      <lastmod>2025-02-28</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.6</priority>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/our-work/ohm-of-the-month/october-2022</loc>
      <lastmod>2026-01-28</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.6</priority>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/our-work/ohm-of-the-month/september-2022</loc>
      <lastmod>2026-01-28</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.6</priority>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/our-work/ohm-of-the-month/august-2022</loc>
      <lastmod>2026-01-28</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.6</priority>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/our-work/ohm-of-the-month/july-2022</loc>
      <lastmod>2026-01-28</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.6</priority>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/our-work/ohm-of-the-month/june-2022</loc>
      <lastmod>2025-02-28</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.6</priority>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/our-work/ohm-of-the-month/may-2022</loc>
      <lastmod>2026-01-28</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.6</priority>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/our-work/ohm-of-the-month/april-2022</loc>
      <lastmod>2025-02-28</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.6</priority>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/our-work/ohm-of-the-month/march-2022</loc>
      <lastmod>2025-02-28</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.6</priority>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/our-work/ohm-of-the-month/february-2022</loc>
      <lastmod>2026-01-28</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.6</priority>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/our-work/ohm-of-the-month/january-2022</loc>
      <lastmod>2025-02-28</lastmod>
      <changefreq>monthly</changefreq>
      <priority>0.6</priority>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/award-winning-productions</loc>
      <lastmod>2026-05-01</lastmod>
      <changefreq>yearly</changefreq>
      <priority>0.6</priority>
    </url>
    <url>
      <loc>https://www.onholdmessaging.com/award-winning-productions/2014-american-advertising-federation</loc>
      <lastmod>2025-09-03</lastmod>
      <changefreq>yearly</changefreq>
      <priority>0.5</priority>
    </url>
</urlset>